Full Stack Engineer - Customer Experience
Eight Sleep · New York, NY; San Francisco Bay Area, CA
About the role
This is a Full Stack Engineer (Customer Experience) opportunity with a Series D consumer sleep and recovery hardware company. You’ll build the internal tools and AI systems that help customer support resolve issues faster. You’ll build full stack tooling in Python and TypeScript, develop MCP servers and AI-powered workflows for issue resolution, and work with SQL data to spot patterns across customer problems. The ideal candidate will have 5+ years of experience with Python, TypeScript and SQL, and an interest in applying AI to support operations. The role is based in NYC or San Francisco. We're looking for someone curious, pragmatic, and eager to work across the stack with a small senior team. You'll own end-to-end delivery of major features, influence architecture, and mentor engineers.
What you'll do
- Ship customer-facing features on a weekly cadence.
- Partner with design and product on scoping and trade-offs.
- Drive technical quality through review, testing, and docs.
- Mentor one or two engineers on your team.
Requirements
Hiring process
- Application review · 2 days
- Recruiter screen · 30 min
- Technical interview · 90 min
- Onsite loop · 3–4 hours
- Offer
Company
Why you'd fit
- Your top skills match 4/5 requirements
- Salary range matches your preferences
- Location match: New York, NY; San Francisco Bay Area, CA
- Add 2 more healthcare projects to your profile to lift your match score