Full Stack Engineer - Customer Experience

This is a Full Stack Engineer (Customer Experience) opportunity with a Series D consumer sleep and recovery hardware company. You’ll build the internal tools and AI systems that help customer support resolve issues faster. You’ll build full stack tooling in Python and TypeScript, develop MCP servers and AI-powered workflows for issue resolution, and work with SQL data to spot patterns across customer problems. The ideal candidate will have 5+ years of experience with Python, TypeScript and SQL, and an interest in applying AI to support operations. The role is based in NYC or San Francisco.

Requirements